Refund policy

Return & Refund Policy

We want you to love your SORYVA jewelry. If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery.

Return Eligibility
To be eligible for a return, your item must be unworn, unused, and in its original condition and packaging. Proof of purchase or your order number may be required.

How to Start a Return
To request a return, contact us at soryvajewelry@gmail.com with your order number and the reason for your return. Please do not send your item back before contacting us and receiving return instructions.

Damaged or Incorrect Items
Please inspect your order upon delivery. If your jewelry arrives damaged, defective, or you receive the wrong item, contact us as soon as possible with your order number and photos of the item. We will review the issue and work to make it right.

Earrings & Hygiene
For hygiene reasons, earrings that have been worn cannot be returned unless they arrived damaged, defective, or incorrect.

Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow additional processing time for your bank or card provider to post the refund.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Final Sale Items
Items clearly marked as Final Sale are not eligible for return or refund.

Questions?
Contact us at soryvajewelry@gmail.com and our customer care team will be happy to assist you