Everything you need to know about your SORYVA order and jewelry.
How long does shipping take?
Delivery times vary depending on your location and the item ordered. You’ll receive shipping confirmation and tracking information as soon as your order is on its way.
How can I track my order?
Once your order ships, we’ll send your tracking information to the email address used at checkout. You can use that information to follow your delivery.
What is moissanite?
Moissanite is a brilliant gemstone known for its exceptional sparkle and durability. It offers a refined, luminous look designed to be enjoyed for years.
Do SORYVA moissanite pieces include a certificate?
Certificate availability can vary by piece. When a certificate is included with a specific item, this will be indicated with the product information or included with your order.
How should I care for my jewelry?
Keep your jewelry away from harsh chemicals, perfumes and cleaning products. Store pieces separately in a dry place and gently clean them with a soft cloth after wearing.
Can I return an item?
Eligible items may be returned in accordance with our return policy. Items should be unworn, unused and returned in their original condition. Please review our Return Policy for the complete terms and eligibility requirements.
Can I change or cancel my order?
If you need to request a change or cancellation, contact us as soon as possible. Once an order has entered processing or has shipped, we may not be able to modify or cancel it.
How can I contact SORYVA?
Visit our Contact page and send us a message with your order number when applicable. Our team will be happy to assist you.